Frequently Asked Questions

---

How to book directly: 

1. Tap or click the "Book Now" button in the main navigation of the website.

2. Select your desired dates, the calendar will present the pricing for the dates selected. 

3. If all looks good, start the inquiry process by tapping the "Request to Book" button and follow the prompts to complete your reservation.

How to book on other online travel agencies:

Tap or click on the links below to begin the booking process on those platforms:

1. Book via Airbnb 

2. Book via VRBO

We accept a variety of payment methods and major credit cards (Visa, MasterCard, American Express), PayPal (3% Fee), Venmo (No Fee).

Firm Cancellation Policy

1. Full Refund

• Guests may cancel within 48 hours of booking for a full refund, but only if the cancellation occurs at least 14 days before check-in.
•  “Full refund” refers to Nightly Rate + Cleaning Fee only.

2. Refund & Payment Terms for Cancellations After 48 Hours

• If a guest cancels after the 48-hour grace period, the following rules apply:
• Guests will be charged 100% for any nights already stayed.
• Guests will be charged 100% for the next 30 nights of the reservation.
• If fewer than 30 nights remain in the reservation at the time of cancellation, guests will be charged 100% for all remaining nights.

3. No Refund

• Cancellations made less than 30 days before check-in are non-refundable. No refunds will be issued for early departures or no-shows.

4. Extreme Weather & Emergencies Exception

• In the event of a declared natural disaster (e.g., wildfire, hurricane, or extreme flooding) or a verified emergency (such as hospitalization of a guest or immediate family member), guests may be eligible for a partial refund (50%) for the rebooked nights, at the host’s discretion.
• If canceled nights are successfully rebooked by another guest, the original guest will receive a 50% refund for the Rebooked Nights + Cleaning fee.
• Guests must provide official documentation (e.g., evacuation orders, hospital records) to request this exception.
• Routine weather conditions (e.g., rain, heat, snow) do not qualify for a refund.

5. Travel Insurance Highly Recommended

• We strongly recommend purchasing travel insurance to cover unexpected cancellations due to illness, flight disruptions, or other unforeseen circumstances.

6. No Exceptions Beyond the Stated Policy

• By booking, guests agree to these terms, and no further exceptions will be made.

Check-in is at 4:00 PM and Check-out is at 11:00 AM. Early check-in and late check-out may be available upon request for guests who book directly through our website.

Yes, we offer discounts for extended stays. 

Please contact us directly at settleinstays@gmail.com for more information and rates.